Organisational Learning

MITE / MLIM 6328 - Organisational Learning - Dr. Bob Fox

Tuesday, 16 April 2013

Sophie’s Recommend


Here are several useful recourse on learning organizations:

1. Creating a learning organization in law enforcement: Maturity levels for police oversight agencies



2. 
Make Learning Matter: Become a Learning Organization



3. Vigorous Learning Organization



4 Learning organization Components


5 Effective Learning


6. Learning Partenership





Sunday, 14 April 2013

Lisa's recommendations


Adel M. Aladwani, "Change management strategies for successful ERP implementation", Emerald 7, (2001)

Change Management Models: A Look at McKinsey's 7-S Model, Lewin's Change Management Model and Kotter's Eight Step Change Model
http://voices.yahoo.com/change-management-models-look-mckinseys-7-s-model-334598.html

10 Principles of Change Management
http://www.strategy-business.com/article/rr00006?gko=643d0

Organizational Learning and Learning Organizations: An Overview
http://www.brint.com/papers/orglrng.htm

stroytelling in organizations
http://storytellinginorganizations.com/

scenario planning tools
http://scenarioplanningtools.org/

Wednesday, 10 April 2013

Clovis's Recommended


1. Journal: The Learning Organization (we can get online versions through HKUL.)

2. Lewin’s Change Management Models

3. A Comparison of 5 Popular Models for Managing Business Change

4. Differences between OL and LO


5. Storytelling in organizations: the power and traps of using stories to share knowledge in organizations

6. Utility and Drawbacks of Scenario Planning in Taiwan and China

Friday, 5 April 2013

Ben's recommended

A Primer in Diffusion of Innovations Theory, Rogers Clarke (1997)

http://www.rogerclarke.com/SOS/InnDiff.html

This web site state out the Theory of Rogers Clarke.
Paper presented at the Annual Conference of the Association for Educational Communications and Technology (AECT), Albuquerque, New Mexico.  Retrieved 15 September, 2004




The other one is about Changing Perspectives: From Individual to Organizational Learning by David C. Forman (2004)

http://internettime.com/blog/archives/cat_emergent_learning.html

The blog on Febuary 13, 2004 talking about the learning process from Individual to Organizational, and it also state out the table of Intangible Capital by Weatherly, 2003.

Wednesday, 27 March 2013

Scenario planning - Ben

Scenario planning is a strategic planning tool used to make flexible long-term plans. It is a method for learning about the future by understanding the nature and impact of the most uncertain and important driving forces affecting our world.
 


Scenario planning works best if participants are able to ‘think outside the box’, to coin a phrase. In our everyday working environments this can be difficult to achieve, so it is a good idea to run our activities in a different setting – somewhere away from the everyday grind, perhaps even a little unusual. (Northumbria University 2013)


Refer to my company – Chopard. I am not sure if we got any Scenario Planning since it should be discussed during our management meeting. No matter we got it or not, but one idea within Scenario planning is interesting – Thinking dothe unthinkable. Brainstorming activities and stories telling can be made so as to bring out more idea and inspiration for our organization. I think this can lead our company to becoming a popular learning organization as well.


Besides, action plan about what should we do (or not do) is also important. We have to always bear in mind that scenarios do not represent truths – they are based on what we know about what is happening and the application of imagination in order to predict what might happen in the future.

References:
Northumbria University 2013. Scenario Planning. Retrived from :
http://www.jiscinfonet.ac.uk/infokits/scenario-planning/

Week 7:Scenario planning -----Sophie



My organization is an Events company in shanghai named as MMI. Although I am not very familiar with its scenario plans, but I could recognize that people in the company are not eager to offer new ideas but tend to follow the current rules. Moreover, the survey results in Week 4 also indicate that the company did not do well in encouraging new ideas. In this case, I think my companies could use scenario planning to help motivating people to offer new ideas for work. 

Scenario Planning Implementation Process:

1.     Indentify Focal Issue:
The company is in a low level of opening to new ideas, employees are not motivated to make innovations and promote new opinions.

2.     Search for Driving Forces (take an outside-in perspective):
Porter five forces analysis:

  • Threat of new entrants: The event industry in Shanghai is increasing greatly
  • Threat of substitute products or services:no much distinction for choosing different event companies to hold events 
  • Bargaining power of customers (buyers): attendants like “interesting “events
  • Bargaining power of suppliers: suppliers hope to give special experience and impact on attendants  
  • Intensity of competitive rivalry: The competition is increasingly intensive and more companies hope to use events to make promotions.


Working environment:
Low motivation for people always follows rules.
People are full of new ideas but no way for promoting. 

3.     Find uncertainties:

The increasing popularity of holding events to promote companies. 

4.     Formulate scenario logic:
Scenario planning can be divided into two parts:
       a. changing the organizational culture  
The company is now just following past rules and lazy to make changes. The culture is need to be altered firstly.
       b. encourage innovation of employees
Employees should be offered with space and ways to express their new ideas to motivate them to innovate. Moreover, rewards could be utilized to help motivations

5.     Strategic Analysis:
The current leadership style of the CEO is bureaucratic, which could also prohibit the development of promoting innovation. 
The potter’s 5 forces model and SWOT could be used to help analyze.


Week 7: Scenario Planning---Lisa

As the adaptation and generalization of classic methods used by military intelligence, scenario planning is a strategic planning method that some organizations use to make flexible long-term plans. (Wikipedia) By staying in HSBC as an intern for only two months, I really didn't know much things about the management strategies inside the company. However, as an international famous bank, HSBC inevitably has corresponding strategies to meet with the severe competitions in the market. For example, to reduce input costs and simultaneously maintain the quality of client services, including data analysis and call center services, a operation center of HSBC has been established in Mainland China to replace that of Hong Kong.

From my own observations during that period of time, such an international bank does need to do some scenario planning to seek for continuous development and meet with any potential challenges in the future. There are two major objectives that all of the departments can take into considerations: to enable the employees to be competitive internationally and to manage the knowledge base effectively. Only in that way can the company achieve better development when unpredicted resignation and critical incident occur.

As for the process of scenario planning, it can be described into six steps.

1. Identify focal Issue
  To identify the number of people, relationships, technology, leadership style that will be involved in the scenario planning.

2. Driving forces
   To identify the necessities and reasons of such scenario planning, including the further development of employees, the prevention of potential problems.

3. Find uncertainties
   Uncertainties may occur in the application procedures.

4. Formulate scenario logic
    Scenario planning can be divided into two parts:
       a. Competitiveness improvement of employees
           Organizational online forum dealing with the specific problems all over the world as well as offline training course/workshops can be established.
       b. Knowledge Base Management
           A knowledge management center may be set up to store the existed explicit knowledge and codify tacit knowledge from talented people or good solutions.

5.Strategic Analysis
      SWOT method can be adopted to evaluate the strategies.


Source:http://en.wikipedia.org/wiki/Scenario_planning

Scenario of planning- Cindy


Scenario of planning can be seen as a long-term strategy that the corporation needs to take into account.

As I was just an intern in HSBC, I am not familiar with its scenario of planning. However, I can think of a situation under which HSBC could probably formulate some strategies.

The branch where I worked is located in the city of Xi'an, because HSBC is a British-funded corporation, if anti-British sentiment occurs one day, I think some strategies can be implemented by HSBC.

Scenario Planning Implementation Process:
1. Identify focal issue
2. Driving forces
3. Find uncertainties
4. Formulate scenario logic
5. Strategic Analysis

Identify focal issue:
The focal issue is the rise of anti-British sentiment; clients of HSBC want to withdraw all the money from the bank.
Search for driving forces:
1)    Political: Chinese government and British government has some serious conflicts during that time and neither party would like to compromise.
2)    Economic: The economy situation of British gets better and better, poses a threat to China
3)    Social: Some British-funded companies in Xi’an loose their reputation; sell unqualified products, bad attitudes of after sell-services, even offensive words to locals.
Find uncertainties:
HSBC is not sure how long the demonstration will last, temporary or several days or even longer. And they can’t make sure that people say they want to withdraw money to demonstrate their discontentment or they really mean it seriously
Formulate scenario logic:
1)    Collect more related information and inform the public
2)    Prepare enough cash to guarantee that people can withdraw money any time they want and appease the customers at the same time
3)    Ask for help from relevant units. For example, ask the police force to send policemen to maintain the scene order to ensure security of all the people on the spot.
4)    Request cooperation of related organizations. For instance, if HSBC don’t have so many cash in hand, they may ask some other banks for help

Strategic Analysis: For each of the five steps, HSBC need to come up with more ideas or solutions that could lead to the best result. We can see the importance of scenario planning, if something happens suddenly and HSBC doesn’t make preparations, HSBC would get into a very bad situation. 




Tuesday, 26 March 2013

Week 7: Scenario Planning----Clovis


Scenario planning, originally used by military intelligence, is increasingly adopted by today’s organisations to make flexible long-term plans (Wikipedia). It is a good way to prepare the minds of both the management and employees for unanticipated futures. In the current business world where uncertainties prevail, the ability to anticipate various possible futures is of great importance to manage change in organisation.

In my organisation I do not know anything the management have done regarding scenario planning during the past several years because I am just a part-time trainer there. But as far as I know, this foreign language training institution is considering setting up some new branches in Shanghai, which will have a great impact on the future development of the whole organsation. I think our organisation can incorporate the use of scenario planning in deciding where to set up new branches.

Scenario Planning Implementation Process:

1.     Indentify Focal Issue:
The focal issue for our organisation is pretty obvious. This IELTS training institution would like to set up some new branches in Shanghai.

2.     Search for Driving Forces (take an outside-in perspective):
Contextual environment (PEST analysis method):
Political: The government supports the development of English education and encourages young talents to go abroad to further their studieswhich provides our organisation a good opportunities to expand our business. In addition, the relationships between China and UK, Australia, USA, etc. are good.
Economic: CNY is climbing against USD during these years; citizens in China can afford studying overseas; many multinational companies set up branches in Shanghai.
Social: an increasing number of students who would like to study oveaseas; the increasing popularity of western culture in Shanghai.
Technological: Many online language course providers may pose a threat to our new branches; studnets may prefer online courses because of their convenience.

Working environment:
Good reputation of our institution in Shanghai;
Other comparable institutions have successfully set up more branches;
Trainers in our institution are willing to teach in more branches.

3.     Find uncertainties:
a.     The organization cannot find appropriate locations for new branches.
b.     The increasing popularity of online courses may threaten traditional courses in the future. Also, universities and secondary schools may provide foreign language courses to train their own students in the future.

4.     Formulate scenario logic:
Four situations:
a.     appropriate locations + courses from competitors
b.     appropriate locations + no courses from competitors
c.      no appropriate locations + courses from competitors
d.     no appropriate locations + no courses from competitors

5.     Strategic Analysis:
According to the possible situations to be happened in the future, our organisation should deeply analyse these situations and propose solutions to each of these situation. Every situation is equally important when we do the scenario planning. If our institution could find all the possible uncertainties and make corresponding action plans, we can definitely set up some successful new branches.

Tuesday, 19 March 2013

Week 6 : Storytelling – Sophie



This is a true story happened in the marketing department of MMI. In the marketing department, one part of the responsibilities of employees and interns in this department is contracting potential customers or attendants for the coming events, that is, making introductions to them and then persuading them to come.

One day, one of the supervisors of MMI added his name and numbers to the contact list and thus got called by one of the marketing employees. He tried to test the communicating skills of the employee and pretended to be not very interested to the events. To his surprise, the marketing people quickly apologized and thus ringed off the phone, without much promoting the events. The supervisor then reported back to the marketing department and criticized the performance of that employee for his passionless of treating potential customers.

After that, there are a lot more managers add their names to the contract list to test the attitude of their employees in treating customers and the employees try to be careful with everyone they contract. All in all, the performance improved greatly after this event.
  

Story of Chopard - Ben

Story of Chopard

The story which I would like to tell is a true one which delivered by our trainer during the orientation training.  At the lesson which calls ABOUT CHOPARD for new joining staff, there are a section to talk about the Company history, background, passion and especially an introduction of our BOSS.

Trainer would teach all of us to pronounce his name correctly. Since the name is in German, and it’s a bit difficult for us to pronounce, however, our trainer need us to pronounce it correctly before we leave the training room. It’s because……..

Several years before, when our Boss went to one subsidiary office for site visit and he met a colleague at toilet. Here are their conversations:

: Hello (He don’t know the one besides him is our Boss)

: Hello

: Are you new from here, I never see you before.
 
 
: Oh……yes, I am new here

: I am Joe, what’s your name?

: I am Karl, Karl Scheufele.

: Car Schefala?
 
: No, it's Karl Scheufele.

: Car....Oh, anyway, nice to meet you Car.

: Me too, Joe.

After that, no one knows the end of Joe, but the training module ABOUT CHOPARD created.

Through this story, our company learnt that the importance of training to new staff, instead of company background and information, staffs are required to attend the lesson of Watch Making and Gemology, which is the two core value of our company. We believed that staff should know what business our company is running and why our band is one of the famous leader s at luxury.

Meanwhile, staff’s morale and loyally were built and we know what to answer if someone ask me what’s our company about and what's our company business, especially the value of our watches and jewelries.