Lisa's recommendations

Adel M. Aladwani, "Change management strategies for successful ERP implementation", Emerald 7, (2001)

Change Management Models: A Look at McKinsey's 7-S Model, Lewin's Change Management Model and Kotter's Eight Step Change Model
http://voices.yahoo.com/change-management-models-look-mckinseys-7-s-model-334598.html

10 Principles of Change Management
http://www.strategy-business.com/article/rr00006?gko=643d0

Organizational Learning and Learning Organizations: An Overview
http://www.brint.com/papers/orglrng.htm

stroytelling in organizations
http://storytellinginorganizations.com/

scenario planning tools
http://scenarioplanningtools.org/