Liu Meng, Lisa
It is a story about compliance. Last summer, at the begining of my internship experience in HSBC, I took the training class on the topic of compliance. The tutor told us a story.
One day a information analyst left his desk to get a cup of water without locking his computer screen, and the information displayed on the screen was the detailed profile of some big customers, which was very confidential. His collegue accidently noticed it and copied such information secretly. It didn't take much time that this collegue jumped to one of the rival banks. Ultimately, the confidential data were divulged and the big customers were no longer satisfied with HSBC. The company went through an unexpected economic loss and the information analyst was therefore fired.
To prevent divulgence of confidential information in the future, I was told to strictly obey the regulations in organization. Later on , I acknowledged that such training classes were indispensable for new comers in each department of HSBC all over the world. Until the end of my internship, other interns and I didn's make any mistakes in this aspect, all of us regarded the training class on compliance very important and impressive.
Tuesday, 19 March 2013
Week 6: Storytelling- Lisa
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I think that compliance issue is very crucial in a bank, some employees might make that kind of mistakes before, so they put the story in the e-learning course! I remember that I have learned this from the e-learning course.
ReplyDeleteExactly,the company is excellent at generating e-learning courses for the new employees.
DeleteHi Liu Meng
ReplyDeleteinformation security or privacy is quite vital for business organizations especially banks. As data, personal information, customer records are their central resources. I believe that after providing these training classes on confidential protection, your organization will decrease loss and benefit more.
I believe that such mistakes would never happen again.:)
DeleteYour trainer is a good story-teller who impressed you with this inspiring story and then you perform as nice as your trainer to impress us with this story in another angle again!!
Delete